Shipping policy

At Zentea, we aim to deliver your orders safely and efficiently. Please review our shipping policy below to understand how orders are processed and delivered.

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. You will receive an order confirmation email once your order is placed. During periods of high demand, processing times may be slightly extended. We appreciate your patience in such cases.

Currently, Zentea ships across India. We do not offer international shipping at this time.

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase. Any promotional free-shipping offers will be clearly communicated on the website.

Estimated delivery timelines typically range between 3–7 business days, depending on your location and courier partner availability. Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, or regional restrictions.

Once your order is shipped, you will receive a shipping confirmation email with tracking details. You can use this information to track your shipment until delivery.

Zentea is not responsible for delays caused by courier partners, incorrect address details provided by the customer, or unforeseen circumstances such as strikes or natural disruptions. If your order is significantly delayed, please contact our support team and we will assist you.

Please ensure that your shipping address is accurate and complete at checkout. Zentea is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information.

If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery with clear photos and order details so we can review and assist you promptly.

For any questions regarding shipping, delivery, or order tracking, please reach out to us through the Contact Us page on our website.