Refund Policy

At Zentea, we take great care in packaging and delivering our products. Please review our refund policy below to understand eligibility and procedures.

Refunds are applicable only in the following cases:

• The product received is damaged, defective, or incorrect

• The issue is reported within 48 hours of delivery

Refunds are not applicable for products that have been opened, used, or consumed.

Due to the nature of consumable goods, we do not accept refunds or returns for:

• Change of mind or personal preference

• Incorrect orders placed by the customer

Minor variations in taste, aroma, or appearance

To request a refund, please contact us within 48 hours of delivery and provide:

• Your order number

• Clear photos or videos of the product and packaging

• A brief description of the issue

Requests submitted without proper documentation may not be eligible for review.

Once we receive your request, our team will review it and notify you of approval or rejection within 3–5 business days. Zentea reserves the right to request additional information if required.

If approved, refunds will be processed to the original payment method used during checkout.

Please allow 5–7 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

In certain cases, we may offer a replacement instead of a refund, at our discretion, if the product is available.

Shipping charges are non-refundable unless the refund is due to an error on our part (damaged or incorrect item).

For any questions related to refunds or returns, please contact us through the Contact Us page on our website.